Credit Card Statement... Transactions will appear on your statement as "SALES"

Shipping... Items are mailed via Royal Mail First Class for UK orders, or via First Class Airmail or Airsure worldwide.

Delivery Times... Please allow 5- 28 days UK or 10-28 days Europe/ Worldwide.

Back Orders and Delays... If your item is not in stock or there is an unexpected delay in delivery we will let you know and back order for you. You will always be sent an email with the option to cancel your order should you not wish to wait.

Credit Card Security... All credit card details are encrypted when the order is placed using 128-bit encryption. Details are only decrypted when they reach our payment processor PayPal and are not stored on any website. See PayPal security.

Returns Policy and Guarantee... We will guarantee to always refund or replace faulty items, and gladly exchange goods if you are not entirely satisfied. Your statutory rights are not effected.

1) Here's how to get the best out of this service... Please include a note which states clearly... (a) The item(s) you are returning, (b) a description of the fault, (c) your valid email address, and mail your note to us, along with the returned goods.

2) Returned items should be returned to us in a new unworn condition within ten days of purchase date, in original packaging and with all labels and new tags unremoved as we cannot refund items (for hygene purposes concerning intimates) which have been worn, are marked or have been in contact and contaminated by cigarette smoke. Games (which are listed on the novelties page) should remain sealed within the items original cellophane.

3) Please be sure to obtain a proof of posting certificate from your post office. As an alternative, you can mail by recorded delivery or some other traceable method just in case the returned goods fail to reach us.

4) We will credit the amount of the returned goods to your credit card at the current rate of exchange when goods have been returned.

Please note we do not carry carriage costs for returns.

All costs (including insurance charges and customs duty) is the responsibility of the customer.

We retain the rights to refuse shipping of items and return all monies in total to buyers residing in a few countries deemed by us as past performance problem renown, and open to the risk of customs insecurity.

Contact Details... Mailing address: Write to... Effectiveoutlook, PO Box 53, Falklands Way, Barton Upon Humber, N Lincs, DN18 5XF, United Kingdom : Email sales@effectiveoutlook.com. Emails are usually replied to within 24 hours (Monday to Friday inclusive) but please allow up to 48 hours during busy times.

Privacy Policy... effectiveoutlook does not disclose buyer information to any third party. See Privacy Policy

Currency Exchange Rates... The link to the industry standard currency converter is there as a guide only. Payment in non pound sterling currencies may be subject to fluctuations in exchange rates and to charges made by your credit or debit card company.

Statutory Rights... All terms of trading are subject to "The Consumer Protection (Distance Selling) Regulations 2000." Nothing in the above written terms, conditions and information will effect your statutory rights as a consumer.